Shipping & Exchange Policy

Last Updated: 25 May 2025

At Kilos & Inches, we provide digital services only, including personalized diet plans and mentorship delivered online, primarily via WhatsApp and other digital channels.

1. No Physical Shipping

We do not ship any physical products. All services, including consultation, guidance, and meal plans, are delivered digitally. Once the onboarding is complete, the client will start receiving communication and resources as per the selected plan.

2. Service Delivery Timeline

Our programs are typically initiated within 24 to 48 business hours after successful payment and onboarding, unless otherwise communicated. You will receive your personalized plan and mentorship schedule directly via WhatsApp or email.

3. No Exchanges

Due to the personalized and time-bound nature of our services, exchanges are not applicable. Each plan is tailored to an individual’s goals, health background, and preferences, and hence cannot be transferred or substituted.

4. Customer Responsibility

Clients are responsible for reviewing service details before making a purchase. By confirming payment, you acknowledge that you are aware the service is digital and customized, with no option for exchange or product shipment.

5. Support

If you have questions about your service delivery or face any issues with receiving your plan, feel free to reach out to us at:
Email: kilos.and.inches@gmail.com